my country has a vast territory, a large population, and strong medical needs. According to the statistics of the “Research Report on the Operation Pattern and Investment Strategy of China’s Smart Self-service Terminal Equipment Market for 2021-2027” published by CICC International Consulting, the The demand for medical services is increasing, and the number of consultations and treatments continues to rise. According to statistics from the National Health Commission and the National Bureau of Statistics, from 2009 to 2019, the total number of visits in medical institutions in my country increased from 5.488 billion to 8.520 billion, an increase of 55.26%.
Analysis of the total number of visits to medical institutions in China from 2009 to 2019
Statistics: CICC International Consulting
With the continuous increase in the number of visits in medical institutions in China, the efficiency of the operation of medical institutions in my country has been severely tested. Affected by factors such as large flow of people and complicated procedures for medical treatment, the problem of "difficult and troublesome medical treatment" still exists in China. In recent years, my country’s mobile Internet, Internet of Things, big data, artificial intelligence and other emerging technologies have developed rapidly, and continue to integrate with medical services, promoting the transition of my country’s medical services from "informatization" to "intelligence" through the use of enterprise-level intelligent terminals. The application can effectively improve the convenience of patient visits, the efficiency of medical services, and the degree of refinement of hospital management.
In terms of outpatient visits, patients usually need to queue up repeatedly during registration, visits, medicine collection and examinations, and lack of sufficient route guidance, which has an adverse effect on the timely treatment of the condition and the utilization efficiency of medical resources in medical institutions. Through the construction, development and application of smart self-service products and systems such as smart self-service kiosks, smart triage terminals, handheld hospitals, etc., the above-mentioned problems can be effectively improved and the efficiency of medical services in medical institutions can be improved. As shown in the figure below, smart self-service terminals and handheld hospitals can cover the entire process of outpatient medical services such as medical guidance, registration, waiting, consultation, payment, inspection, treatment, and medicine collection, effectively reducing the time for patients to go to the clinic and improving the outpatient medical care of the hospital. Resource utilization efficiency. For example, the intelligent self-service terminal integrates multiple functions such as self-service card issuance, registration, appointment, recharge and payment, and self-service printing of report forms. Patients do not need to queue up and down at multiple locations during outpatient treatment, which effectively saves time for treatment and improves This improves the carrying capacity of the hospital’s medical resources.
In addition to outpatient visits, smart self-service terminals also have good application prospects in the inpatient wards of hospitals. They can improve the operational efficiency of the hospital and the hospitalization experience of patients during the entire process of "before admission", "inpatient", and "discharge". An important part of smart ward services. In the admission stage, patients can use the integrated service intelligent self-service terminal to realize the handling of comprehensive services such as recharge payment, single printing, hospitalization wristband printing, etc.; in the hospitalization stage, the application of the intelligent medical and nursing interactive terminal can capture the process of doctor-patient communication on the one hand. The audio and video can effectively avoid medical disputes. On the other hand, it can realize the transparency and sharing of ward nursing information, avoid the defects caused by traditional manual manual copy information, and effectively improve the patient’s hospitalization experience; in the discharge phase, through the use of intelligent With self-service terminals, patients can conveniently settle hospitalization expenses and print detailed hospitalization information.
Through decades of construction, my country has established a huge medical system, with a large number of medical institutions, and the construction of smart hospitals is still in its infancy, providing a broad market space for the application of smart self-service terminals.
According to statistics from the National Bureau of Statistics, as of the end of 2019, there were 1.014 million medical institutions in my country, including 34,000 hospitals, 12,000 public hospitals, 22,000 private hospitals, and 96,000 primary medical and health institutions, including townships and villages. There are 36,000 health centers, 35,000 community health service centers (stations), 267,000 outpatient departments (stations), 621,000 village clinics; 17,000 professional public health institutions, including 3,456 centers for disease prevention and control. 3,106 supervision offices (centers).
At present, the main construction and evaluation objects of hospital smart services in my country are mainly second-level and above hospitals. The construction conditions of other primary medical institutions are not yet mature, and there is a huge market space in the future. In addition, since the intelligent transformation of tertiary hospitals in my country is relatively early, the market for intelligent transformation of hospitals will mainly come from the transformation needs of secondary hospitals in the short term. According to statistics from the National Health Commission, as of the end of November 2019, there were 9,478 secondary hospitals in my country, a year-on-year increase of 7.63%. In recent years, it has shown an accelerating growth trend, which will provide a broad downstream market for the application of smart self-service terminal products in the hospital field. need.
②While "Internet + government service" is underway, it has created a broad market space for enterprise-level smart terminal equipment: for a long time, "running things back and forth, far-reaching locations, scattered locations, and more proofs" have been the mainstay of Chinese residents' government affairs. The pain point is also the key direction of my country's government service reform. For this reason, the Chinese government has issued a series of optimization policies in recent years. At present, the intelligent transformation of my country's government affairs is still in its infancy. The "Internet + government services" is developing rapidly. As an effective way of offline intelligent transformation, intelligent self-service terminal products have been obtained Favored in the field of government affairs, its market demand has shown a rapid growth trend in recent years with the support of relevant national policies.
In 2018, the “Guiding Opinions on Further Promoting the Convenience of Approval Services” required to focus on intelligent approval, service self-service, and mobile service, and integrate physical halls, online platforms, mobile clients, self-service terminals, service hotlines, etc. To achieve complementary and integrated development of online and offline functions. In the same year, the "Further Deepening of "Internet + Government Services" and the Implementation Plan for Promoting the Reform of "One Network, One Door, One Time" in Government Services" further proposed that in accordance with the promotion of approval services to facilitate the people, "Do it now, do it online, do it nearby, do it all at once" It is required to strengthen the construction of township (street) convenience service centers and village (community) service stations, promote the full extension of government service entrances based on the Internet, self-service terminals, and mobile terminals to the grassroots, and create a grassroots "one-stop" comprehensive convenience service platform, and further Improve the ability of the grassroots to respond to the demands of the masses and serve the people, and promote the realization of "maximum run once" in all provinces, cities, counties, and villages.
With the continuous advancement of government affairs informatization and convenience throughout the country, self-service government services realized by intelligent self-service terminal products have become one of the main trends in the development of government affairs informatization in my country. Bureau, Housing Provident Fund Management Center, Civil Affairs Bureau and other government agencies have good application prospects.
Government Affairs Convenience Application Scenario: The intelligent government affairs integrated machine provides convenient services for the people, "more data runs away, the masses run less." Relying on government affairs big data and centralized examination and approval, it realizes one-stop service, one-window acceptance, one-time processing, and one-stop service. At the same time, it also supports the vertical business deployment of social security, provident fund and other government functional departments, and realizes comprehensive inquiry, consultation, acceptance, and printing services. Public security and traffic management business application scenarios: The currently used smart self-service terminal products mainly include "e-government" terminals, traffic police convenience service terminals, etc., providing the people with various types of identity documents, certification, immigration, traffic punishment and payment , Fast handling services for car driving management business.
Convenient application scenarios for industry and commerce: The smart service integrated machine for industry and commerce supports portrait comparison and identity verification technology. Through intelligent approval and voice guidance, it provides one-stop self-service functions for the application, receipt and printing of individual business licenses and ordinary business licenses. The business license is immediately advisable.
Court application scenarios: The currently used smart self-service terminal products mainly include litigation service kiosks, scoring machines, guide desks, self-service terminals for case filing, etc. Through the application of the above-mentioned smart self-service terminals, the entire process of smart litigation services can be created to realize self-service case filing, Make an appointment for file review, case inquiry, news propaganda, litigation consultation, court announcement, court information, court distribution, untrustworthy inquiry, litigation guidelines, operation guide, work flow, laws and regulations, document style, litigation fee calculation, fee payment, material scanning, Many business functions such as material printing have effectively improved the efficiency of court litigation business. In addition, through the application of the above-mentioned smart self-service terminal, the working hours of the court have been extended, making it possible to provide 24-hour self-service litigation services, which further facilitates the convenience of Chinese residents in handling court-related services.
In addition to the service outlets of the above-mentioned national government agencies, smart self-service terminals can also be placed in communities (village) convenient service stations, shopping malls stations and other crowded places, large factories, enterprises and institutions, etc., making full use of modern integrated technology and human body The engineering design principle highly integrates functional modules such as high-speed camera, printer, touch display, ID card reader, UnionPay card reader, receipt printer, barcode scanner, etc., and communicates with the man-machine through the man-machine voice dialogue. The touch operation method provides the residents with government services and convenience services.
At present, the application of smart self-service terminals in the field of government affairs informatization in our country is still in its infancy. All regions are making full use of the integration development opportunities of smart self-service terminals and emerging technologies such as artificial intelligence, 5G communications, Internet of Things, and big data to promote local smart government affairs. The development of smart self-service terminals has created a favorable market environment for the future development of smart self-service terminals.